Top Questions you should read before Booking with Well Cleaning:
What cleaning supplies do I need?
We provide our own cleaning supplies. We use regular products that you are familiar with, or we can use green products. If you have a special product you wish to use, you may provide it for us on cleaning day.
Do I need to be there when you are cleaning?
Most people want us to clean while they are away at work, but you are more than welcome to stay while the crew is there. Please have your home picked up and arrangements made for gate codes, hidden keys, etc.
What should I do with my pets during the cleaning?
We are very pet friendly company. Please advise us if you have pets and provide any information that would be helpful for us to know. Though not a requirement, many pet owners prefer to remove their pets from the areas we clean in order for us to clean your home more efficiently. We always welcome your pets to roam freely if they are not bothered with vacuums, etc.
How do I handle the alarm system?
Please make sure all alarms are off the day of service. We are not responsible for charges if the alarm is accidentally set off.
Do you move furniture?
Yes we do. We can’t move heavy furniture but we will move small furniture like sofas, chairs, rugs, coffee tables, etc.
Do you use bleach?
We have not found a chemical that works well as bleach to remove tough stains, especially on bathrooms.
If a company tells you they don’t use bleach you can be sure that your house will not be well cleaned.
How do I pay?
You may leave a cash or check the day of service, payable to Well Cleaning. We also take credit cards thru PayPal there is a $30 fee for returned checks.
What if I need to cancel my appointment?
We don’t charge any penalty if you cancel please let us know as soon as possible so we can reorganize our schedule.
What about breakage?
If we break an item, we will tell you. We will replace the item if we can, or reimburse you on an agreed upon amount. We are not responsible for items that are not hung properly, surfaces that are not correctly sealed, or
for items already cracked or damaged.
What if they missed something?
Our FIRST PRIORITY IS QUALITY. We try to do a perfect job every time, if we missed something please contact us (text message, email or by phone) and let us know if it’s something major we will come back to fix it if not we
will make sure to take care of it next time.
Are you insured?
Yes we are covered.
Do I have to sign a contract?
No. Service can be started or stopped by just a phone call or email. However we only take new customers that are interested in a weekly or bi-weekly service.